Success in business comes from understanding the customer better than anyone else.

天赋是不够的。你需要纪律和奉献精神才能达到顶峰。

Writing is a way of reclaiming the past.

释义：宽容的人能设身处地为他人着想，不拿自己的标准去衡量别人。

Everything you need is already inside you.

我们必须设计适应人类行为的技术，而不是反过来。