The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.

译文：巧妙的如同车辕，笨拙的如同风筝。比喻各有其用。

心是唯一值得写的东西。

Every mental state corresponds to a specific brain state.

"The world is a place of suffering, and love is the only thing that makes it bearable."

The most dangerous strategy is to compete with rivals on their own terms.