Customer experience is the core of bank competitiveness.

The art of competing, I’d learned from track, was the art of forgetting, and I now reminded myself of that fact. You must forget your limits. You must forget your doubts, your pain, your past.

时间会对所有交易造成负面影响，有时甚至产生致命影响。一般情况下，等待的时间越久，意料之外的事情就越多。特别是在艰难的谈判中，要让所有人都在谈判桌上协商足够长的时间，以此达成协议。

The past is always tense, the future perfect.

The brave may not live forever, but the cautious do not live at all.

2007年：贝索斯致股东信《我们改变工具，工具也改变我们》

I don't feel like I have to please anyone but myself.