"The universe is a pretty big place. If it's just us, seems like an awful waste of space."
在战争中，武力和欺骗是两个关键的美德。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
Courtesy costs nothing. Lower the toilet seat after use. Let the people in the elevator exit before you enter. Return shopping carts to their designated areas. When you borrow something， return it better shape (filled up， cleaned) than when you got it.
Why do I stand up here? I stand upon my desk...to remind myself that we must constantly look at things in a different way.
我们从海洋中收获的最宝贵资源是知识。
You have to be able to laugh at yourself and not take yourself too seriously.