The best customer experience is no experience.

越是仔细审视一个现实世界的问题，其解决方案就越模糊。

The only limit to our realization of tomorrow is our doubts of today.

撰写一生就像拼凑一幅马赛克，其中一些碎片不可避免地缺失了。

The consequences of this problem make themselves felt in bookshops. When you go to a large bookshop and look at the self-help sections, as I sometimes do -- if you analyze self-help book sproduced in the world today, there are basically two kinds. The first kind tells you, "You can do it! You can make it! Anything's possible!" The other kind tells you how to cope with what we politely call "low self-esteem," or impolitely call, "feeling very bad about yourself."

"The only thing that is truly boundless is the human spirit."

小说是一面镜子，反映了人性和社会的复杂性。

骄傲是普遍的罪恶，是最大的恶习。