"The only way to deal with the unfree world is to become so absolutely free that your very existence is an act of rebellion."

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

小说是一面镜子，不仅反映世界，也反映读者的灵魂。

We are not separate observers of the universe, but active participants in its unfolding.