Customer satisfaction is the ultimate measure of a company’s success.
No wise pilot, no matter how great his talent and experience, fails to use a checklist.
成功辨识的关键是找到一个尽可能简单但不过于简单的模型。
【大意】只有不求利益之人才能不导致害处,只有不求福分之人才能没有祸患。
An eye for an eye will only make the whole world blind.