Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

You are enough just as you are.

Innovation and pragmatism must go hand in hand.

成功的唯一限制是你自己的想象力。

To write is to resist the erosion of time, to fight against oblivion.