Wrong does not cease to be wrong because the majority share in it.
错误不会因为多数人参与就停止成为错误。
Keeping an active mind has been vital to my survival, as has been maintaining a sense of humor.
"The dead are never truly gone, they live on in the stories we tell about them."
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.