自行车是我改变的工具。它是我产生影响的手段。

In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.

Every role is a new adventure, a new journey into the unknown.

伟大的品牌是一次一个满意顾客建立起来的。

If something fails where you thought it would fail， that is not a failure.