"We are all the authors of our own lives, but we are also the characters in someone else's story."

The moment you stop trying to be someone else is the moment you become yourself.

如果你相信每个生命都是平等的，那么当你发现某些生命被挽救了，而另一些生命被放弃了，你会感到无法接受。我们对自己说：“事情不可能如此。如果这是真的，那么它理应是我们努力的头等大事。”

员工培训不是成本，而是质量和卓越运营的基础。