我不相信普适的解决方案；我相信独特的回应。
I don't believe in universal solutions; I believe in singular responses.
法国人终其一生都在抱怨所有的事。
We've had three big ideas at Amazon that we've stuck with for 18 years， and they're the reason we're successful:Put the customer first. Invent. And be patient.
生活中最好的事情往往是意想不到的。