生活不是一系列对称排列的灯光；生活是一个光晕，一个半透明的信封，从意识的开始到结束都包围着我们。
"Life is not a series of gig lamps symmetrically arranged; life is a luminous halo, a semi-transparent envelope surrounding us from the beginning of consciousness to the end."
故事是我们理解过去和想象未来的方式。
Safety isn't a cost; it's an investment in our most valuable resource—our people.
The quality of an organization's customer service determines the quality of its customer loyalty.
The quality of an organization's teamwork determines the quality of its results.