当没有人相信你的时候，你必须相信自己。
You have to believe in yourself when no one else does.
Literature is a weapon against forgetting.
生活不仅仅是呼吸，而是行动。
"The best way to predict the future is to create it."
The quality of an organization's customer service determines the quality of its customer loyalty.
The past is a foreign country; they do things differently there.