消费者是老板。我们必须倾听、适应并交付他们真正想要的东西。

Well, the first rule is that you can’t really know anything if you just remember isolated facts and try and bang ’em back. If the facts don’t hang together on a latticework of theory, you don’t have them in a usable form.

解释：善念不可轻易丧失，恶念不能肆意滋长。

真正的伟大在于做真实的自己。

进步的艺术是在变化中保持秩序，在秩序中保持变化。