When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.

长期习惯于不认为某件事是错的，会给人一种表面上的正确印象。

The only way to escape the system is to play with it, to manipulate it, to turn it against itself.

服务是美好的，但只有在带着快乐、全心全意和自由的心态去做时才是如此。

The act of painting is a way of thinking, a way of understanding the world.