Acting is not about being someone different. It's finding the similarity in what is apparently different, then finding myself in there.

You can reduce the annoyance of someone’s stupid belief by increasing your understanding of why they believe it.

丰田模式的关键及其独特之处不在于任何单一要素，而在于将所有要素整合为一个系统。必须每天以非常一致的方式实践，而非断断续续。