应对不自由世界的唯一方法是变得如此绝对自由，以至于你的存在本身就是一种反抗行为。
The only way to deal with an unfree world is to become so absolutely free that your very existence is an act of rebellion.
每个出口都是另一个地方的入口。
Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.
最好的故事是那些让你有所感触，读完很久后仍留在你心中的故事。
The customer’s voice should always be the loudest in the room.