任何事都要争先的人，必定有人挤兑他；任何事都要争胜的人，必定遭人打击。

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.

任何公司最有价值的资产是其员工。

我不仅为自己写作，也为那些无法发声的人写作。