安全是最大的效益，事故是最大的浪费。

我试图通过我的作品来揭示人类的复杂性。

最终，我们都只是故事。

"The novel is a form of exploration, a way of asking questions that don't have answers."

Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

将心理过程从其适应背景中孤立出来就是完全误解了它们。