质量不是你可以添加到产品或服务上的东西。它必须从一开始就内置。
Quality is not something you can add on to a product or service. It must be built in from the beginning.
在痛苦和虚无之间选择，我会选择痛苦。
Our potential is one thing. What we do with it is quite another.
I don’t think of myself as a writer who happens to be black. I think of myself as a black writer.
成功就是解决问题的集合。
只有通过强制执行方法的标准化、强制执行最佳工具和工作条件的采用以及强制执行合作，才能确保更快的工作。