质量管理的问题不在于人们不知道它。问题在于他们认为自己知道。
The problem of quality management is not what people don't know about it. The problem is what they think they do know.
在这个常常奖励自私的世界里,善良可以是一种革命性的行为。
Efficiency without sustainability is just short-term profit disguised as progress.
The purpose of psychology is to understand how life works.