质量管理的问题不在于人们不知道它。问题在于他们认为自己知道。
The problem of quality management is not what people don't know about it. The problem is what they think they do know.
The most exciting discoveries often come from looking at old problems in completely new ways.
最终的悲剧不是坏人的压迫和残酷,而是善良人的沉默。
"Every frame should tell a story."