成功的关键是走进商店，听听员工们怎么说。每个人都参与进来是非常重要的。最好的想法来自基层。
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.
You don’t build a business, you build people, and then people build the business.
如果你需要信口开河、会说的人，得找个男人；如果你需要找具体做事儿的人，一定要找个女人！