我们听到的言语是我们未听到的言语的指示。它是一种必要的回避，一种暴力、狡猾、痛苦或嘲笑的烟幕，使对方保持在原位。
The speech we hear is an indication of that which we don't hear. It is a necessary avoidance, a violent, sly, anguished or mocking smokescreen which keeps the other in its place.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
我喜欢说我不是政治家，我是一个深深关心我的国家的公民。
"That is what is so strange, that people will not believe what is really true, what is before their eyes."
没有人分享的成功毫无意义。