When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.

在这个行业中，领导力需要平衡大胆的愿景和细致的执行。

我认为预测未来的最好方法就是创造未来。