Customer satisfaction begins with understanding their unspoken needs and exceeding their expectations.
悲剧是我割破了手指。喜剧是你掉进下水道淹死了。
Life's too short to be sitting around miserable.
I want to inspire people. I want someone to look at me and say, 'Because of you, I didn't give up.'
The only lies for which we are truly punished are those we tell ourselves.