True progress is measured not just in profits, but in the positive impact we have on people and the planet.

写作的艺术在于描述世界如其所是，同时如其所可能是。

Never underestimate the power of the human spirit. It can overcome the most impossible odds.

服务是企业的灵魂，没有服务就没有客户。

历史是记忆的不完美与文献的不足相遇时产生的确定性。

每个人犯了错误，都自称是经验。