With a library you are free, not confined by temporary political climates. It is the most democratic of institutions because no one - but no one at all - can tell you what to read and when and how.

We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.

The greatest thing about tomorrow is, I will be better than I am today.