度过生活的唯一方法就是笑着度过它。你要么笑，要么哭。我更喜欢笑。哭会让我头疼。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
Pressure is a word that is misused in our vocabulary. When you start thinking of pressure, it's because you've started to think of failure.
最大的残忍是我们对他人绝望的随意漠视。
I don't think you can ever do your best. Doing your best is a process of trying to do your best.