如果你竞争对手为中心，你就不得不等待你的竞争对手有所作为。如果你以客户为中心，你就会更具有开拓性。
On progress: "If you're competitor-focused， you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering."
我认为对作家来说最重要的是诚实，要从心底写作。
The knowledge that you have emerged wiser and stronger from setbacks means that you are, ever after, secure in your ability to survive. You will never truly know yourself, or the strength of your relationships, until both have been tested by adversity. Such knowledge is a true gift, for all that it is painfully won, and it has been worth more than any qualification I ever earned.
If I could say it in words there would be no reason to paint.
The world owes all its onward impulses to men ill at ease. The happy man inevitably confines himself within ancient limits.
"Books are the keys to unlocking our empathy."
死者从未远离我们。他们在我们心中，在我们脑海里，在我们周围。