The most successful businesses are those that understand their customers better than anyone else.

I don't believe in luck, I believe in preparation.

To make mistakes is human. To own your mistakes is divine. Nothing elevates a person higher than quickly admitting and taking personal responsibility for the mistakes you make and then fixing them fairly. If you mess up， fess up. It’s astounding how powerful this ownership is.

The actions of men are the best interpreters of their thoughts.

感受是行动的指南。