What I want to talk to you about today is the difference between gifts and choices. Cleverness is a gift, kindness is a choice. Gifts are easy -- they're given after all. Choices can be hard. You can seduce yourself with your gifts if you're not careful, and if you do, it'll probably be to the detriment of your choices.
Innovation is not just about creating new products; it's about reimagining the entire customer experience.
Come on.Just when you think you know something, you have to look at it in another way. Even though it may seem silly or wrong, you must try.