在全球化经济中，文化差异是最大的挑战也是最大的机会。

The way management treats the associates is exactly how the associates will then treat the customers.

"The dead are never far from us. They're in our hearts and in our minds and in the end, they're all we've got."

To make oneself an object, to make oneself passive, is a very different thing from being a passive object.

定义就是限制。

让你在小时候显得很怪的东西，反而会让你在长大后成为一个很棒的人——如果你还没有失去它的话。