The key to success is to get out into the store and listen to what the associates have to say.

Leadership is about creating an environment where people feel empowered to take risks and learn from failures.

降临在我们身上的不幸总是最严重的。

被视为行为系统的人类其实相当简单。我们行为表面上的复杂性很大程度上反映了我们所处环境的复杂性。

The responsibility of an entrepreneur is not just to make money, but also to create value for society.

有限的游戏是为了输赢。无限的游戏是为了让游戏继续。应该去寻找无限的游戏，因为它们会产出无限的收益。