I used to walk down the street like I was a star... I want people to walk around delusional about how great they can be - and then to fight so hard for it every day that the lie becomes the truth.
The quality of an organization's discipline determines the quality of its performance.
每个企业都是一个封闭的集成系统,内部各个组成部分性能独特却又相互关联。优秀的管理者既洞悉每个部分如何独立运行,也熟知各部分之间如何相互协作。
顾客永远是对的,即使他们是错的。