Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
领导力就是赋予他人力量，去实现他们认为不可能的事情。
Just because you make a good plan doesn’t mean that’s what’s gonna happen.
每一个故事都是一个谜题，而作家的任务是以一种揭示更深层次真相的方式将这些碎片拼凑起来。