Leadership is not about being in charge. It is about taking care of those in your charge.
The problem of quality management is not what people don't know about it. The problem is what they think they do know.
Love is a battlefield where we all lose something.
Consumer trust is hard to earn but can be lost in an instant, we must always remember this.
The problem, as I see it, is that you’ve been told to believe that what you do is of the utmost importance. But that’s all nonsense.