The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

That is one hard truth.It's hard to put a leash on a dog once you've put a crown on its head.

沉默可以比言语更有力量。

Love is the answer to everything.

真相并不总是美丽的，但寻找真相的过程是。

Collaboration across industries is key to solving the world's most pressing challenges.

译文：人生得一知己必须要对知己问心无愧，读书人多读书，一定要学以致用。赏析：做人做事凭着良心方能服众，才不会招致怨愤和祸患。读书的目的就是学以致用，我们不能读死书，死读书，我们要让书中的知识来指导我们的生活。

Education is the kindling of a flame，not the filling of a vessel.