Complexity is not just about the number of components in a system, but about the nature of their interactions.
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
The future belongs to those who can balance profitability with responsibility.
"You can never know everything, and part of what you know is always wrong."
晏子春秋