Hard work beats talent when talent doesn't work hard.

1998年：贝索斯致股东信《保持对客户的恐惧》

The quality of an organization's products and services is a direct reflection of the quality of its management.

你必须愿意失败，愿意犯错，愿意看起来愚蠢。

情绪可以自动捕获注意力，展示了情感系统和认知系统之间的密切联系。