关键是设定现实的客户期望,然后不仅要满足它们,还要超越它们——最好是以意想不到和有益的方式。
在危机时期,透明度比任何其他东西都能更快地建立信任。
The passion for office among members of Congress is very great, if not absolutely disreputable.
Innovation is not just about new designs, but about reimagining how furniture integrates with life.