I'm like a dog, I don't speak but I understand.

民族主义第六讲

有怒气要尽力消化，有过错要仔细检讨。

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

我们都在寻找某些东西，有时候，我们找到的并不是我们预期的。