最重要的事情是让最重要的事情保持最重要。

最舒服的一张椅子，是客人来访时我自己坐的那张。

Your most unhappy customers are your greatest source of learning.

我相信讲故事的力量可以改变世界。

I can never be safe; I always try and go against the grain. As soon as I accomplish one thing, I just set a higher goal. That’s how I’ve gotten to where I am.

The best stories are those that mix the happiness and sadness of life together in the right proportions.