The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

孤独是思考的起点。

作家必须有勇气直面他们时代的不安真相。

In computer science, we often find that the simplest solutions are the most elegant.

改变始于一步，但需要坚持才能到达目的地。

故事是一种表达无法用其他方式表达的东西的方式。