In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars were laughing, when you look at the sky at night… You-only you-will have stars that can laugh…

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.

人比东西更需要修复、人们需要重头再来、恢复生机、改头换面并得到救赎；所以永远不要抛弃任何人。