The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

教师当然是一位艺术家，但作为艺术家并不意味着他或她可以塑造学生的轮廓。教育者在教学中所做的是让学生有可能成为他们自己。

Never stop learning—the moment you do, you fall behind.

摆脱诱惑的唯一方法就是屈服于它。

赏析：强调了孝子和忠臣应该以真诚和正直的态度对待父母和君主，而不是阿谀奉承。

The universe is full of mysteries, and that’s what keeps scientists motivated.

If you’re not moving forward, you’re falling behind.

战略就是选择。战略就是对某些事情说不。