失败使我的内心产生一种安全感，这是我从考试中没有得到过的。失败让我看清自己，这也是我通过其他方式无法体会的。我发现，我比自己认为的，要有更强的意志和决心。我还发现，我拥有比宝石更加珍贵的朋友。
Your most unhappy customers are your greatest source of learning.
透明度建立与消费者的信任，我们必须完全接受它。
Over time, our emerging high-usage products will likely generate significant new revenue streams for Google as well as for our partners, just as search does today.