To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment.

The quality of an organization is determined by the quality of its services.

When speaking to an audience it’s better to fix your gaze on a few people than to “spray” your gaze across the room. Your eyes telegraph to others whether you really believe what you are saying.

I’m a human being and I fall in love and sometimes I don’t have control of every situation.

你对待员工的方式就是他们对待客户的方式。