真正的领导力来自于为他人创造机会，而非剥夺他们的权利。

The past is a foreign country; they do things differently there.

客户忠诚度是通过一致性、质量和对他们需求的真诚承诺赢得的。

"Memory is a strange thing, it doesn't work like I thought it did. We are so used to thinking of it as a camera or a tape recorder, but it's not like that at all. It's more like a painter, who adds and subtracts elements according to his own rules."