One of the strongest motives that lead men to art and science, is escape from everyday life with its painful crudity and hopeless dreariness, such men make this cosmos and its construction in the pivot of their emotional life, in ordered to find the peace and the security, which they cannot find in the narrow whirlpool of personal experience.
The challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant; have humor, but without folly.
When someone is nasty, rude, hateful, or mean with you, pretend they have a disease. That makes it easier to have empathy toward them which can soften the conflict.